--- updated: 2026-05-29T18:34:09.000Z --- # 23people Company Handbook Summary > This document provides a synthesized overview optimized for AI consumption. > It focuses on stable patterns, principles, and frameworks rather than > frequently changing operational data. ## About Us ### Who We Are **23people** is a technology company with over a decade of existence, founded on November 26, 2014, in Santiago de Chile by Marcelo Ampuero and Manuel Reyes — two passionate software engineers and computer scientists. The company was born from a simple idea: create a company where the founders themselves would have wanted to work. 23people is a team of professionals genuinely passionate about technology, focused on building a sustainable business model that puts people first — both clients and professionals — while pursuing benefit through the common good and positive participation in society. The company's mission is to be **trusted technological facilitators and co-creators** for companies seeking to evolve their digital products and services. 23people empowers and co-creates alongside teams facing the constant challenge of Digital Business Evolution, integrating Tech Talent, Engineering, and Technologies with deep business knowledge and the power of data. The company describes itself as a place designed for people who love technology and seek to build a workplace everyone would want to be part of. 23people's core values are: **Excellence and Intellectual Curiosity** — pursuing excellence through continuous learning with genuine curiosity; **Collaboration and Assertive Communication** — supporting each other under honest transparency and assertive communication, co-creating together; and **Sustainable Growth and Being a Reference** — being ambitious about growing economically and becoming an international reference, but at a systematic, sustainable pace that does not come at the cost of people, clients, or the planet. The company is a member of the **MITI Guild**, a Chilean technology business association, and a sponsor of the **CIO Club**, an exclusive forum for IT executives from the country's most important companies. These partnerships strengthen 23people's integration with the technology industry through strategic associations and sponsorships. The three long-term goals that define 23people's horizon are: **driving professional tech growth** — making time at 23people a turning point in each professional's technical career; **being a reference in technology** — having the market observe, cite, and seek to replicate what the company does; and **growing sustainably and globally** — multiplying economic value by 10x at a pace people can sustain indefinitely, expanding into Latin America and Europe. *()* ### Our Impact From a team of two programmers with plastic chairs and a folding table, 23people has grown to approximately 90 active professionals, with over 500 professionals having been part of the company across its decade of existence. The company serves more than 10 large enterprises across 3 continents — Latin America, North America, and Europe — and has executed nearly 100 projects of varying complexity. The company maintains a sustained average annual growth rate above 30%, demonstrating the strength and trajectory of its business model. Many professionals who have been part of 23people now lead projects in large companies or work at iconic organizations, which serves as external validation of the company's quality and commitment to people development. *()* ## What We Do 23people is a trusted technological facilitator and co-creator for world-class companies seeking to evolve their digital products and services. The company's cornerstone advantage is its ability to find and retain good technology professionals — software engineers, data engineers, cloud engineers, and AI engineers. From this foundation, 23people offers two main service lines and proprietary products. **Tech Talent Services** is 23people's most mature line and where long-term relationships are concentrated. The company forms, selects, and manages tech teams so clients can focus on their business. Unlike companies that send CVs by keyword matching and delegate filtering to the client, 23people selects with genuine technical criteria. Every candidate bears the 23people seal of approval — technically evaluated by practicing engineers, not generalist recruiters. Sub-services include: **Tech Outsourcing** (forming and managing dedicated teams under 23people's legal structure, with a dedicated Service Delivery Manager and active retention), **Tech Hunting** (specialized search and selection for direct client hiring, delivering a validated shortlist of 3-5 candidates with detailed competency reports), **Tech Talent as a Service** (the internal engineering team executes short-term or highly specialized projects), and **AI Skills Assessment** (objective evaluation of AI competencies in tech professionals, measuring effective prompting, context management, and technical judgment). **Enterprise Technology Services** treats technology as a means, not an end — the goal is to move business metrics. The company integrates complex platforms, modernizes legacy systems, applies AI where it generates real value, and operates cloud infrastructure without waste. Sub-services include: **Enterprise Platform Integrations** (connecting complex enterprise platforms and automating cross-system flows via APIs, events, and orchestration), **Legacy Modernization & Engineering** (modernizing legacy platforms, migrating to cloud, developing custom enterprise applications), **Enterprise AI** (AI where it moves a business metric — methodology, data mapping as context, and execution with measurable value), and **Cloud & Platform Operations** (cloud cost optimization, hybrid cloud+on-premise architectures, DevOps/SRE as a Service). Every project starts with a Diagnostic & Value Assessment — a short consultancy answering the question "what metric do we want to move?" and ending with a concrete action plan with success indicators. 23people also develops proprietary products born from accumulated industry and technology experience. **ARCO Legal** is a platform for ARCO+ request compliance under Chile's Personal Data Protection Law (Ley 21.719), integrating all five capabilities needed to respond to data subject requests on time with complete traceability: ARCO+ Manager, Consent, Data Mapping, Privacy Policies, and Integrations. Clients face three key challenges in their digital evolution journey: justifying return on investment for technology and data investments, the need for a reliable technology partner who understands both technology and business objectives, and the difficulty of identifying and retaining truly exceptional tech professionals in a competitive market. 23people's services directly address these challenges. *()* ## How We Do It 23people's operational approach rests on three main pillars: specialization in tech roles, a mature software engineering methodology, and a relentless focus on customer experience. **Tech Talent Specialization**: The company specializes in finding exceptional programmers and software engineers with genuine passion and proven experience. 23people has a refined approach for forming, selecting, and retaining tech talent. The company works with four fundamental role categories that all derive from a core competency — knowing how to program and build enterprise software: Software Engineers, Data Engineers, Cloud Engineers, and AI Engineers. Experience is measured not by years worked but by the degree of skill development, organized into three levels — Entry, Intermediate, and Senior — each with well-defined expectations of autonomy, responsibility, and contribution. **Software Engineering Approach**: 23people co-builds enterprise software in an agile, evolutionary, and data-driven manner. The methodology is based on collaboration, transparency, and continuous iteration. Each project squad is structured with clear roles: a Product Owner (or Service Request Manager) from the client side, a Service Delivery Manager and Tech Lead providing leadership, and a team of developers. Specialized consultants (UX Designer, Quality Assurance, Architect) provide expertise as needed. The tech stack spans multiple languages (Python, Java, JavaScript, TypeScript, C#, Go, Rust), databases (relational, cloud, key-value, document, graph, vector), cloud platforms (AWS, Azure, GCP, Cloudflare, and others), web frameworks (Next.js, Spring Boot, FastAPI, React, Angular, Django, Node.js), AI tools and architectures (OpenAI, Anthropic APIs, RAG, AI Agents, Fine-tuning), data engineering tools, and infrastructure technologies (Docker, Kubernetes, Terraform, CI/CD). **Customer Experience Focus**: 23people pursues exceptional customer satisfaction in every interaction. Clients should feel listened to, advised, and accompanied at every step. The company maintains a highly valued reputation for closeness and support provided in each project. The company also follows a set of practices that are part of its work culture — not strict rules, but proven guidelines for how things work best. These include Agile Management practices (Kanban workflow management, daily meetings, work contribution hierarchy), communication practices (asynchronous communication, remote work), and using AI practices. *()* ## Organization ### Overview 23people organizes into multidisciplinary teams, each with a clear and well-defined purpose, responsible for delivering services to other internal teams or external clients. The organizational structure includes a Global Direction layer (setting goals, strategy, and initiatives), a Global Operations layer (overseeing operations and delivery, information security and compliance, and data governance), and operational teams that execute day-to-day work. The organization is structured around positions (cargos) and roles (roles) as distinct but complementary concepts. A position defines a professional level and base competencies, while a role defines a specific scope of action and concrete responsibilities within a team or project. A professional can hold multiple roles across different teams, enabling flexibility, internal mobility, and development. *()* ### Tribes and Teams 23people uses the concept of **Tribes** to group teams sharing common objectives and purposes. The **Iarvis Tribe** groups all operational teams. Its purpose is to enhance the delivery of high-quality and sustainable services, aligned with strategic objectives, through effective collaboration among its operational teams. The Iarvis Tribe is composed of four teams: - **Tech Talent Services (TTS)**: Provides the best experience in recruiting, validating, and retaining tech professionals who are genuinely passionate about technology and the best match for client projects. - **Sales & Marketing (SMKT)**: Delivers the best experience in acquiring new clients and managing commercial relationships, growing the brand, presence, and market participation of 23people services. - **Backoffice (BKO)**: Provides the best administrative support so client teams can focus on what they do best, with agile, efficient, and reliable backoffice management. BKO provides three service categories: People Management, Financial Management, and Services Management. - **Engineering (ENG)**: Powers the digital evolution of clients by exploring and mastering emerging technologies that generate real value in their operations. The **Drakkar Tribe** groups all teams and professionals working in subcontracting mode, whether as part of a dedicated team or as independent professionals. Its purpose is to ensure 23people has the right talent to meet client needs through effective management of subcontracted professionals. *()* ### Councils 23people has councils that play roles in governance, decision-making, and organizational alignment. The **Iarvis Council** includes members from operational teams who participate in cross-cutting decisions affecting the Iarvis Tribe. Council members help define team-specific roles, ensure alignment with strategic objectives, and maintain consistency across operational teams. *()* ### Workforce Structure The workforce comprises approximately 90 active professionals, primarily in technical roles including Software Engineers, Data Engineers, Cloud Engineers, and AI Engineers. All technical roles start from a solid foundation in software development, maintaining a high standard of quality. Key operational roles include the **Service Delivery Manager (SDM)** — responsible for managing dedicated teams and ensuring project objectives are met — and the **Service Request Manager (SRM)** — who manages service requests and acts as the bridge between client needs and delivery teams. The **Global Operations Manager** coordinates operations and oversees the Iarvis Tribe. The job grades system (G1 through G9+) provides a framework for career progression, mapped to the Entry, Intermediate, and Senior levels. Administrative and people-focused roles support the operational structure, covering areas such as people management, finance, and tech relations. *()* ## Principles 23people's principles are objective rules that guide expected behaviors and decisions, functioning as broad directives that translate fundamental convictions into concrete behavioral guidelines. They are organized into three categories. **Fundamental Principles** define the company's essence and guide its fundamental purpose. **Excellence and Intellectual Curiosity** — pursuing excellence through continuous learning, with the mindset that the more one knows, the more one realizes what one does not know. **Collaboration and Assertive Communication** — genuinely supporting each other under honest transparency, co-creating together, and preferring open communication channels over private ones to maximize collaboration, trust, and productivity. **Growing Sustainably and Being a Reference** — being ambitious about economic growth and international recognition, but at a systematic, sustainable pace that does not come at the cost of people or natural resources. **Culture and People Principles** define how 23people relates internally and with stakeholders. **People First** — the company was created to be a place where people would want to work, believing in leaders not bosses, in collaboration over personal heroism. **Equity** — all people should be treated respectfully and equally, avoiding discrimination and applying positive discrimination when candidates are evaluated at the same level to address underrepresentation. **Xperience** — focusing on creating meaningful and memorable experiences for everyone the company interacts with, applying the golden rule to provider relationships. **Operational Principles** guide how the company works and operates. **Agility** — adhering to agile values (individuals and interactions over processes, working software over documentation, customer collaboration over contract negotiation, responding to change over following a plan) to be innovative, resilient, and efficient. **Transparency** — making all information or processes that can be public, public. Everything is public by default except customer, employee, and provider information. **Sustainability** — committed to a long-term vision of correct use of natural, financial, and social resources without compromising future generations. The company is 100% digital, 100% cloud, prioritizes remote work, and uses cloud services and data centers that run on clean energy. *()* ## Community 23people builds and nurtures its community through a comprehensive benefits system, structured agreements, incentives, refund programs, and training opportunities. The benefits system applies to all members of 23people — not just tech professionals but also administrative and management roles — with a minimum of 3 months tenure. Benefits are organized into several categories: **Agreements** include the Betterfly wellness app, complementary health insurance through Zurich, and a banking agreement with Banco de Chile, providing financial and wellness advantages to team members. **Incentives** include a vacation bonus, a birthday day off with a gift, a national holidays bonus for celebrations, and a baby shower bonus, reinforcing the company's people-first culture. **Refunds** cover training courses, international certifications, flu vaccination, and workspace improvement — directly supporting the company's goal of professional tech growth and the value of excellence and intellectual curiosity. **Training** includes English classes, acknowledging the importance of language skills in international technology work. The community also connects through events, with photographs and videos stored in a shared Google Drive for the team to preserve memories of celebrations and gatherings. The company maintains a Discord server as a communication hub for team members. *()* ## Technical Guide 23people's approach to software development is guided by the principle that every project should be a process of simplifying a real problem. This premise is reflected in every stage of development and supported by clear technical standards. **Development Principles**: Simplicity above all — every part of the system, from architecture to code, should be as simple as possible. The company balances Object-Oriented Programming principles (encapsulation, abstraction, inheritance, polymorphism) with functional programming principles (pure functions, immutability, minimizing side effects). SOLID principles are applied systematically: Single Responsibility, Open/Closed, Liskov Substitution, Interface Segregation, and Dependency Inversion. Solutions are designed for scalability, maintainability, and business-centric value. **Methodologies**: The development approach combines agile, evolutionary, and data-driven methodologies. The core team structure includes a Product Owner, Service Delivery Manager, Tech Lead, and development team, supported by UX, QA, and Architecture specialists as needed. **Development Practices**: Essential practices include version control with Git using structured branching workflows (GitFlow or GitHub Flow), mandatory code reviews, automated testing at multiple levels (unit, integration, end-to-end), CI/CD pipelines for automated build, test, and deployment, pair/mob programming for complex problems, monitoring and observability for production visibility, lightweight and up-to-date documentation, and environment automation via containerization (Docker) and Infrastructure as Code. **Security and Quality**: Code security and quality are fundamental priorities. The company employs SonarQube for static code analysis, Burp Suite and OWASP ZAP for security testing, RUFF for Python linting, and ESLint for JavaScript/TypeScript projects. All security tools are integrated into CI/CD pipelines with automated reporting and visibility. **AI and Machine Learning**: AI and ML are fundamental pillars for powering solutions beyond traditional automation. Python is the primary development language, leveraging its ecosystem (NumPy, Pandas, scikit-learn, TensorFlow, PyTorch). Projects follow a structured lifecycle: problem identification with clear success metrics, data collection and cleaning, model training and validation with controlled experimentation, and deployment and monitoring through MLOps practices. Ethical considerations include evaluating data usage, checking for model bias, and ensuring transparency and explainability of predictions and recommendations. **Technology Stack**: The company works with a multi-cloud, multi-language stack, selecting the right tool for each problem. The stack spans message brokers (RabbitMQ, Apache Kafka, AWS SQS/SNS), orchestration (n8n, Temporal.io, custom development), API development (Node.js/TypeScript, Python, Go), data integration and AI (Apache Airflow, dbt, Fivetran/Airbyte, LangChain/LlamaIndex, OpenAI/Anthropic APIs, pgvector/MongoDB), infrastructure (Docker/Kubernetes, AWS Lambda, Terraform, multi-cloud), and monitoring (Prometheus+Grafana, ELK Stack, cloud-native tools, Datadog/New Relic). The company prioritizes cloud-native, open source, and vendor-agnostic solutions that maximize flexibility and avoid vendor lock-in. *()* ## Sustainability 23people is committed to reducing its carbon footprint in line with climate science and the Paris Agreement objectives. As a 100% digital and remote company, it has adopted the Science Based Targets initiative (SBTi) framework to ensure growth does not compromise climate balance and planetary sustainability. The policy applies to all company operations, including digital tool energy consumption, cloud infrastructure impact, and indirect emissions from collaborators. The company has committed to: reducing Scope 1 and 2 emissions by at least 50% by 2030 compared to baseline, achieving carbon neutrality by 2040 across all operations, optimizing digital infrastructure environmental impact through migration to cloud servers with renewable energy certifications, and reducing Scope 3 emissions by 30% by promoting energy efficiency and low-carbon solutions. The sustainability strategy follows a phased roadmap: initial measurement (establishing a carbon footprint baseline using GHG Protocol methodology), implementation of reduction strategies (programs for efficient homes, digital optimization including green coding, and responsible mobility), compensation strategy (evaluating native reforestation projects, carbon bonds in Chilean renewable energy projects, and conservation programs), and certification (obtaining official Carbon Neutral certification). A **Sustainability Team** coordinates the effort, composed of the Global Operations Manager as team leader, a People Growth representative, and a founders' representative. The team's responsibilities include strategy development, carbon footprint measurement, implementation of reduction actions, communication and progress reporting, and establishing clear goals with SMART criteria. Hardware recommendations favor Apple devices due to their energy efficiency and use of recycled materials and 100% renewable energy in the supply chain. Authorized cloud platforms include Cloudflare, AWS (regions operating with renewable energy only), Google Cloud Platform, and Google Workspace. Physical servers, personal printers, and high-consumption computers are prohibited except for justified and pre-approved exceptions. Good practices include activating energy-saving modes, extending device lifespans, recycling electronic equipment properly, optimizing cloud storage, and prioritizing energy-efficient collaboration tools. *()* --- ## How to Use This Summary (For AI Tools) This document serves as a curated, LLM-optimized entry point into the 23people company handbook. When answering questions about 23people, use the following guidelines: - **For identity questions**: Refer to the About Us section for company history, mission, values, goals, and core identity. - **For service-related questions**: Consult What We Do for service lines, value propositions, client challenges, and success cases. - **For methodology questions**: Use How We Do It for the three operational pillars and technology stack. - **For organizational questions**: Reference Organization for tribe/team structure, councils, and workforce composition. - **For decision-making guidance**: Draw from Principles — these are stable, enduring frameworks rather than transient policies. - **For cultural and benefits questions**: The Community section describes incentives, agreements, training, and community-building mechanisms. - **For technical standards**: The Technical Guide covers development principles, practices, security, AI/ML approach, and technology stack. - **For sustainability**: The Sustainability section documents commitments, the SBTi framework, reduction targets, and green technology policies. This summary intentionally focuses on stable organizational patterns — structures, principles, frameworks, and categories — rather than frequently changing operational data such as specific KPI values, current metrics, individual role assignments, or time-sensitive initiatives. For the most current detailed information, consult the full handbook at [https://manual.23people.io](https://manual.23people.io/).